In accordance with the rules established by the Government, in order to ensure additional safety and well-being to all our Guests, We have developed a security protocol to contrast and contain the spread of Covid-19.
Our number one priority is the safety and security of our customers and precautionary measures and sanitation protocols are essential. We are working to combine the highest standards of hospitality with those of safety, towards guests, suppliers and our staff.
Our hospitality model is highlighted in the following points:
1) Safety Protocol
In collaboration with the Société Générale de Surveillance (SGS), world leader in certifications, we have defined a Health Protocol for guests, staff and suppliers. The Société Générale de Surveillance (SGS) has examined, tested and confirmed the sanitation protocols that we have chosen to apply with the aim of ensuring a peaceful holiday for all our guests.
2) Advanced digital services
To minimize interaction and direct contact with surfaces, we have developed procedures that allow us to streamline the check-in and check-out procedures, minimizing the time spent staying and waiting at the front desk. More efficiency, faster, more time for your holidays.
• Web-check-in with room assignment before arrival and Fast Line with early access to the beach
• Online services for guests - QR code with page dedicated to information regarding all the services offered;
3) Hygiene and sanitation
Riva degli Etruschi follows hygiene protocols based on health standards approved by the World Health Organization and certified by SGS.
Special Cleaning Villas / Residences / Rooms
Beside the normal cleaning procedures, an additional sanitization and disinfection protocol has been introduced for surfaces (remote controls, furniture, handles, etc.), fabrics and furnishings with Ekonore bio ozone generating machines that are safe for the environment and people. At the end of each treatment, a sanitation sign is left in each room.
All the linen supplied to our customer, both beds and baths, are packed in transparent film and treated with virucidal VAH registered procedures that guarantee a washing and sanitizing process capable of obtaining microbial abatement on the fabrics (Ozonit performance and Oxyguard Emulsion according).
Cleaning and sanitizing common areas
Common areas have been redesigned to keep them usable in complete safety.
The front desk has been equipped with plexiglass separators and distance indicators.
The two entrance doors are now being used as an entrance and an exit.
The reception, toilets and other common areas of the structure are sanitized in line with the general protection protocols.
In restaurants, the sterilization of kitchens and utensils is carried out with the use of clinically tested cleaning products, in line with hospital protocols.
4) Beach, sports equipment and entertainment
We are committed to ensuring that our guests do not have to give up the pleasure of a swim in our beautiful sea.
It will be possible to enjoy our private beach but with some precautions:
To ensure everyone's health, the distance between the umbrellas will be at least 3.5 meters on both sides; it will be our staff's responsibility to attend customers to the assigned position, which will remain the same for the entire period of stay; both sunbeds and umbrellas, as well as nautical and outdoor sports equipment (canoes, bikes, etc.) will always be sanitized after each use;
Kids & miniclub will be managed by trained personnel dividing children and teenagers into micro-groups, to better manage all the proposed activities in total safety; all the animation equipment will be always sanitized after each use;
5) Safety Protocol on
To minimize risks, we have updated our procedures relating to ordering, preparation, delivery, consumption and payment of food & beverage services;
Our famous breakfast buffet will continue to offer all guests the opportunity to taste the sweet delicacies not with the self-service service but with a dedicated waiter who will serve the chosen breakfast at your table. In addition, the breakfast menu can be consulted by clicking on a digital QR code and preferences can be communicated to the staff the previous evening. The single portions served at the table for breakfast will allow you to enjoy your meal in absolute safety.
To allows us to ensure compliance with safety social distances, the breakfast room has been relocated at the La Veranda Restaurant
Lunch and Dinner:
We have organized ourselves to allow guests to enjoy lunch and dinner peacefully in total safety by guaranteeing the distancing of the tables provided for by the guidelines of health legislation. For this reason, the restaurants that will be open are:
Bar Magù: 8:00 am - 10:30 pm
Restaurant Magù: lunch 12:00 am - 3:00 pm, dinner 7:00 - 10:30 pm
Restaurant La Veranda: guests with half board only: breakfast served 8:00 - 10:30 am, dinner served 7:30 - 10:30 pm
The staff, has been trained to protect themselves and others, follows the protocols issued to guarantee food safety scrupulously.
6) Pool Center
With the aim of protecting everyone's health, we have decided that, this summer, the swimming pool center will be closed. We have chosen the path of safety above all other considerations.
7) Gym, sport and wellness center
Your well-being and comfort are our number one priority. With this in mind, in compliance with the health provisions in place, we have tried to guarantee you the possibility of regaining your energy in our wellness center. The beauty center will remain open every day with reservations recommended for beauty and wellness treatments and massages, while the use of the Turkish bath, sauna and emotional showers in the Spa will be closed.
The gym, developed over two floors of about 600 square meters each, equipped with technogym machines, will remain open from Monday to Friday from 9:30 to 21:00, Saturday from 9:30 to 13:00 and from 15:00 to 19:00 and Sunday from 9:30 to 13:00 and will be able to allow entrance to a maximum of 10 people at the same time upon reservation. Changing rooms will not be available, therefore you are advised to show up in your sportswear.
Both outdoor and water sports will be guaranteed, it will be possible to train in our tennis courts, paddle courts and rent our mountain bikes, E-bikes or classic bikes. On our wonderful beach it will be possible to sail, windsurf and stand up paddle, train and have fun with our canoes, pedal boats and wakesurf.
Changing rooms in the tennis courts and soccer field will not be accessible.
Your safety and health protection are fundamental to us.
The activities will take place in the pine forest, on the beach and at the Laghetto and will be managed by trained personnel. In order to enjoy all the proposed activities in total safety, children will be organized in micro-groups, thanks to the great extent of our outdoor spaces available and play areas. We have organized ourselves to best respect the safety protocols and ensure the greatest possible well-being for all our guests, young and old, with the aim of making everyone have a pleasant holiday.
9) Social distancing rules
Riva degli Etruschi follows all the protocols to ensure the social distancing is kept when interacting with others;
We have equipped our common areas in order to make them usable in complete safety by our guests and staff;
We have created ad hoc safety signs in all common areas to remind everyone of the need to keep their distance and avoid gatherings;
We have repositioned the furnishings in the common areas to facilitate the social distancing of the guests.
All staff have been trained to support guests in observe these measures in the various spaces of the structure.
10) Protocols and personal protective equipment
We offer safety devices and hand sanitizing gel to all our guests, staff and suppliers during their stay; All the employees of the structure have access to the equipment necessary to carry out their work with the maximum guarantees for the protection of health.
All suppliers accessing the facility must comply with the safety measures provided, social distancing, as well as the procedures that provide for strict instructions to be followed by the suppliers and technical assistance companies that access our facility.
11) Water purification and air quality protocols
We observe the most stringent purification and sanitization standards of ventilation and air conditioning systems.
Air quality - We have increased the frequency of inspections on ventilation systems and air conditioners and we have adopted a sanitizing and cleaning system according to the parameters established by the ISS; we have forbidden the use of the recirculation of ventilated air by constantly monitoring the microclimatic parameters (relative humidity, temperature, etc.).
Water sanitation - We have activated adequate control and analysis plans, as well as specific sanitation activities of the water system and revised protocols for the treatment of wastewater.
12) Tuscany Connection consultancy service at the Experience Office
Information, data and telephone contacts on health facilities,have been set up by the Ministry of Health, active 24 hours a day;
The toll-free number 800.556060, at the Regional Call Center, provides information and indications on the paths and initiatives identified by the Region on the topic of Coronavirus;
For Information and updates on health matters visit https://www.regione.toscana.it/-/coronavirus set up by the Tuscany regional authority to find all the information and updates, for health and logistic regulations.
Additional services available at the experience office - for example availability of safety devices in the area.
13) Employee health and safety protocols
For greater safety and health protection for all, staff will be temperature screened before and after each shift.
We have a protocol in place with procedures in case of guest health problems, with the possibility of isolation and interaction with medical services as well as transport logistics.
We have also activated a specific training course for personnel regarding compliance with safety protocols and procedures in compliance with health regulations.
14) Hotel Health and Safety Manager
We have a health and safety manager who is dealing with the implementation of the new health measures intended for the protection of everyone's health as well as the training of all employees.
Employee training - all employees will be instructed with adequate training on the procedures necessary to be adopted for the protection of other employees, guests and suppliers.
Medical clinic: we have our medical clinic active from Monday to Friday where the following specialist visits are possible by appointment: physiotherapy and shock waves, gynecology, cardiology.
We are committed to using the highest possible level of eco-responsibility in all new practices to protect environmental impact.
The Reception is open everyday from 8:00 to 23:00