USEFUL INFORMATION

Here is some useful information for your stay


RECEPTION

• Reception: every day from 7 am to 11 pm

• Reservation office: every day from 9 am to 7 pm

• Reception telephone: + 39 0565 7199

• Reception extension for resort guests: 528

CHECK-IN

All the guests checking-in upon arrival at the property are kindly invited to follow the below procedure:
from 11.30 am documents registration: the documents will be scanned and digitally signed on a dedicated table
• the key delivery and access to the villas/residences will take place from 6.00 pm and guaranteed before 8.00 pm
• the key delivery and access to the hotel rooms will take place from 3.00 pm and guaranteed before 5.00 pm

ONLINE CHECK-IN

• The procedure consists of entering your data in a dedicated platform (the instructions will be included in an email you will receive before departure)
• 2 dedicated hospitality desk, located in the north and south side for the registration, which will be available from 11.30 am. It will consist of signing digitally the pre-filled forms
• the key delivery and access to the villas/residences will take place from 6.00 pm and guaranteed before 8.00 pm
• the key delivery and access to the hotel rooms will take place from 3.00 pm and guaranteed before 5.00 pm

CHECK-OUT

Check-out: no later than 10.30 am on the day of departure, vacating both the villa/residences/hotel room and the assigned parking space.

Service of late check-out: only on request to be made the night before departure (upon confirmation of availability that must ALWAYS be validated by the Front Office): active bracelets, accommodation and car parking available until 3 pm at a cost of 50% of the rate of the day of departure.

LATE BEACH & POOL STAY

Extra service on request and on payment, it includes the use of the beach and / or pool upon confirmation of availability that must ALWAYS be validated by the Front Office. It is established that on the day of departure, the villa/residences/hotel room and the assigned parking space must be vacated no later than 10.30 am. The parking lot available to guests who use this service is outside the structure located in front of the main entrance.

This service can be requested only at the check-out. 

Cost of the Late Beach & Pool Stay service:50 euros per booking